Playing solitaire should be fun, not stressful. Our refund policy is as fair as dealing from a fresh deck - transparent and straighforward for all solitaire players.
Last Updated: November 26, 2025
Solitaire is commited to providing free entertainment to card game enthusiasts worldwide. You can enjoy unlimited solitaire games, track your statistics, and compete on leaderboards - all without paying a single penny.
Premium features are entirely optional. If you never purchase anything, you'll still have a complete solitaire gaming experiance. This policy only applies to paid upgrades and subscriptions.
Just like knowing when to draw from the stock pile in solitaire, understanding when refunds apply is important. Our eligibility rules are designed to be fair to all solitaire players.
If your unsure whether you qualify for a refund, just reach out to us. We review each solitaire player's situation individually and try to find a fair solution.
Premium solitaire subscriptions unlock ad-free gameplay, exclusive card themes, and advanced statistics. Heres how refunds work for different subscription types:
To learn more about what each solitaire subscription includes, visit our pricing page for detailed feature comparisons.
Requesting a refund is simpler than setting up a game of solitaire. Follow these steps and we'll process your request quickly:
Email us at [email protected] with your account email and order details.
Include your transaction ID, purchase date, and reason for requesting refund.
Our team reviews requests within 2-3 business days. Complex cases may take up to 7 days.
Approved refunds process in 5-10 business days to your original payment method.
Keep your solitaire account active while we process your refund. Closing your account before approval may delay or void your request.
We understand waiting for refunds isn't fun - almost like waiting for that ace you need to win solitaire. Here's what to expect timing-wise:
2-3 business days
We check your solitaire account and purchase history
5-10 business days
After approval, funds return to your card
3-5 business days
Faster processing for PayPal transactions
7-14 business days
Bank transfers and regional payment methods
Life can be unpredictable - like a difficult solitaire deal. We understand special situations may arise:
If unexpected circumstances prevent you from enjoying solitaire, contact us. We evaluate these situations on a case-by-case basis and try to accommodate reasonable requests.
If we ever discontinue the solitaire platform, all active subscribers recieve prorated refunds automatically. Your investment in premium solitaire is protected.
Refunds process in USD regardless of your local currency. Some regions have additional consumer protections - EU players have statutory 14-day withdrawal rights.
Sometimes theres a better solution than a refund. Like finding an alternate move in a solitaire game, consider these options:
We may add extra premium time to your solitaire account as compensation for issues
Downgrade or change subscription type if your current plan doesn't fit your solitaire habits
Take a break from premium features without losing your solitaire progress
Get help using specific solitaire features you haven't explored yet
Having trouble with the game itself? Check our how to play guide for tips on improving your solitaire skills and getting the most from your account.
We trust our solitaire community to use refunds fairly. Like playing by the rules in card games, we expect honest refund requests:
The vast majority of solitaire players never need refunds, and we appreciate those who support our platform through premium subscriptions. If issues arise, we always try to find a fair resolution first.
Questions about refunds or your solitaire subscription? We're here to help you get back to playing cards:
We appreciate every solitaire player who chooses our platform. Whether you enjoy free games or support us with premium, thank you for being part of our community. Now go win some solitaire!